Information We Collect

When you use Kelcord's investment education platform, we collect information that helps us provide better learning experiences. This includes personal details you provide during registration, such as your name, email address, and educational background.

We also gather technical information automatically - things like your IP address, browser type, and how you navigate through our educational content. This helps us understand which investment topics are most valuable to our students and improve our course materials accordingly.

• Personal identification information (name, email, phone number)
• Educational background and investment experience level
• Payment information for course enrollment
• Learning progress and course completion data
• Device and browser information
• Usage patterns and preferences within our platform

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience. We use it to personalize your investment education journey, track your progress through different modules, and provide relevant resources based on your interests.

• Deliver personalized investment education content
• Track learning progress and provide completion certificates
• Send important updates about course materials and new programs
• Improve our platform based on user feedback and behavior
• Provide customer support and respond to inquiries
• Ensure platform security and prevent unauthorized access

Information Sharing and Disclosure

Kelcord operates with strict data sharing principles. We limit information sharing to essential service providers who help us deliver your education experience - payment processors, cloud storage providers, and email service providers.

Under Canadian privacy laws, we may disclose information when legally required or to protect our users' safety. However, we'll always notify you when possible unless prohibited by law.

• Service providers who support platform functionality
• Payment processors for course enrollment transactions
• Legal authorities when required by Canadian law
• Business partners only with your explicit consent

Data Storage and Security

We store your information on secure servers located in Canada, ensuring compliance with Canadian privacy regulations. Our technical team implements multiple layers of security including encryption, secure access controls, and regular security audits.

While we can't guarantee absolute security (no system can), we continuously update our security measures to protect against unauthorized access, data breaches, and other security threats.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA, you have significant control over your personal information. You can request access to your data, ask for corrections, or request deletion of your account and associated information.

• Access your personal information we have on file
• Request corrections to inaccurate or outdated information
• Delete your account and associated learning data
• Opt out of marketing communications
• Download your learning progress and certificates
• Limit how we use your information for certain purposes

To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days as required by Canadian privacy law.

Cookies and Tracking Technologies

Kelcord uses cookies to enhance your learning experience and remember your preferences. These small data files help us recognize you when you return to continue your investment education courses.

You can control cookie settings through your browser, though disabling certain cookies might affect platform functionality. We use both essential cookies (required for basic operation) and preference cookies (to remember your settings).

• Essential cookies for platform functionality
• Preference cookies to remember your learning settings
• Analytics cookies to improve course content (optional)

Data Retention

We keep your information only as long as necessary to provide our educational services or as required by Canadian law. Course completion data and certificates are retained for seven years to support your professional development needs.

When you close your account, we delete your personal information within 90 days, though we may retain anonymized learning data to improve our educational programs for future students.

International Data Transfers

Your information is primarily stored and processed within Canada. If we need to transfer data internationally for specific services, we ensure adequate protection through contractual agreements and compliance with Canadian cross-border privacy requirements.

Any international transfers are limited to essential service functions and include appropriate safeguards to maintain your privacy protection standards.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our platform after policy updates constitutes acceptance of the revised terms.